Job Description
This person will be a technical point of contact for service outage and responsible for getting service back online ASAP by help of inside and outside entities, Security and service level agreement (SLA). The front office team leader primary responsibility is to plan, organize, and manage FO to ensure stability of network.
Main Responsibilities:
• Troubleshooting operational service in the shortest time with the most accuracy
• Quick and accurate reporting to the OPS and director/CTO
• Assuring of Service Availability and reliability
• Manage tools, systems and procedures to ensure dynamic management of issues and customer management.
• The FO team leader will include hands on technical support work related to the overall and maintenance of network.
• This position will perform all tie is escalation support and act as the point of contact in the NOC for all inquiries from other departments.
Requirements
• Good knowledge of Active DHCP, DNS, Clustering, Load Balancing, backup procedures, Disaster recovery • Ability to define, implement and enforce configuration management and change management policies and practices. • Ability to work independently as well as in a team environment. • Network services experience is desired. • Excellent leadership qualities • Excellent skills in developing processes and procedures for Client & In-house team. • Excellent oral communication skills, writing and presentation skills • CCNA. CCNP. certification is necessary
Employment Type
- Full Time
Job Category
Educations
Seniority
Details
Employment type
- Full Time
Job Category
Educations
Seniority
