ITS Operation Engineer

Job Description

• Ensure the IT systems maintenance with monitoring of incident and problems for quick resolution.
• Ensure the Office Automation and Applications deployment for equipment and software.
• Ensure upgrades or deployments of application software packages and remote distribution to workstations and users.
• Follow development and testing phases with respect to the validated time plan.
• Organize the acceptance test and the Friendly User test and follow up on corrections or improvements with Business Analyst as required.
• Execute security test according to the Company guidelines.
• Provide answers to users for all specific issues and resolve them within the defined SLA.
• Report to HQ unresolved problems to the Team coordinator and suitable level of management.
• Report on equipment and service problems (internal & external) and supervision of supplier resolution to completion.
• Distribute the application support documentations.
• Provide support and training to layer 1 & 2 engineers.
• Excellent interpersonal and communication skills with the ability to interact effectively with others.
• Positive and proactive attitude