Service Desk Manager

JeansWest Tehran

Posted 5 years ago

Job

Company

Salary

Applicant Insights

Job Description

• Serve as key point of contact for all users and customer
• Responsible for incident resolution and Request fulfillment
• Maintain Service Catalog, incident catalog, request catalog
• Evaluate, prioritize, delegate inbound calls, emails, tickets with high efficiency.
• Work closely with infrastructure team to Identifying and resolving Problems
• Manage Team Member Shift scheduling
• Workflow Optimization
• Weekly Report (Survey Report, Improvements Plan)

Requirements

• +4 Years’ experience as head of Technical Team • work under pressure and great sense of urgency • time and Stress Management • Excellent verbal and written communication skills • Familiar with monitoring Software • Excellent customer service skills. • MCSE / MCSA • CCNA • Familiar with virtualization • Familiar with VoIP • ITIL

Employment Type