Cafe Manager

Job Description

We are looking for a Cafe Manager to organize daily operations and motivate our staff to provide excellent customer service.
Cafe Manager responsibilities include scheduling shifts for baristas and wait staff, monitoring daily expenses and revenues and ordering supplies like coffee, milk and snacks, as needed. To be successful in this role you should have work experience with various roles in coffee shops. Also, you should be available to work during opening hours, including weekends and holidays.
Ultimately, you will help increase profitability, boost customer engagement and turn our cafe into a favorite local spot.

Responsibilities:

• Manage day-to-day operations of the café
• Plan weekly and monthly staff’s work schedule
• Monitor daily, weekly and monthly expenses and revenue align with finance department
• Maintain quality checklists
• Maintain a close cooperation with other departments including kitchen, HR, Finace and support
• Make sure of the proper use of the equipment. Report any problem to the Support department.
• Hire and onboard new wait staff and baristas align with HR department.
• Train employees on drinks/food preparation and proper use of coffee equipment
• Coordinate with kitchen and support department to order supplies as needed (like takeaway cups, coffee, milk and other ingredients)
• Participate in the process of adding new menu items based on seasonality and customers’ preferences
• Advise staff on the best ways to resolve issues with clients and deliver excellent customer service
• Ensure all cafe areas are clean and tidy
• Mange the café store and all entry/discharge
• Nurture friendly relationships with customers to increase loyalty and boost our reputation