Customer Support Expert

Entekhab International Institute (Select Visa) Tehran

Posted 5 years ago

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Salary

Applicant Insights

Job Description

-Lead customers through the visa processing journey
-Meet individual and department objectives and apply people skills while providing world class service
-Conduct professional telephone conversations and emails to service customers in a high call volume environment.
-Problem-solve and use time effectively to multitask and prioritize work
-Collaborate with others in a team setting
Gain customer trust and respect by establishing and maintaining effective relationships
-Service customer accounts utilizing knowledge of legal terminology and policy language
-Demonstrate a high standard of customer service to retain the 100% satisfaction goals

Requirements

- Flexibility to work/communicate effectively with different types of people. - Excellent written and interpersonal communication skills. - Demonstrated ability to organize, prioritize and multi-task. - Creative problem solving and decision-making skills; excellent judgment. - Ability to work independently and as part of a team. * What you can expect from this position: - Meaningful work that makes a difference for your customer. - Working within a recession proof, high growth industry. - Being paid above the average rate with exceptional bonus and benefits. - Leadership and advancement opportunities. - Aggressive compensation program.

Employment Type