Customer Support

Ipek Yolu Araz Tabriz

Posted 5 years ago

Job

Company

Salary

Applicant Insights

Job Description

- Respond to customer (tourists) queries in a timely and accurate way, via phone or chat
- Identify customer needs and help customers use specific features
- Monitor customer complaints on social media and reach out to provide assistance
- Share feature requests and effective workarounds with team members
- Inform customers about new features and functionalities
- Follow up with customers to ensure their issues are resolved

Requirements

- At least BSc in any major - Fluency in English and Turkish (Fluency in Arabic or Russian is a strong point) - Excellent communication and problem-solving skills - Experience as a Customer Support Specialist or similar role - Familiarity with our industry is a plus (Tourism services)

Employment Type