Field Services Engineer

Job Description

• Follow operational end to end action with the subcontractors to erase the network Problem.
• Fix the problem in case of outage, and define action plan to avoid the same problem in the future.
• Perform PM activities on each site assigned on his region, produce report on each site with detailed problem and propose solution.
• Detect all elements (Gen-Set, AC, Tower…) related issues regarding all CM and PM needs to be performed.
• Follow and audit PM done by the subcontractors.
• Work closely with Back Office, Customer Care, and Optimization to solve customer complaints related to his area, Fix the customer complaint within the agreed SLA.
• Receive Work Order/CR, check and confirm if any problem can be issued during the execution, inform the management in case of issues.
• Respect the agreed SLA for WO/CR execution, and inform Front office shift for any delay regarding previously agreed timeline execution.
• Check before leaving the sites, and confirm the clearance for all the alarms with the Front office engineer.
• Ensure all the information regarding the trouble (Alarms, Customer complaints) is completed in the system (Trouble Ticket /Network Database).
• Be responsible to have full information regarding the materials, equipment and routing plan for his updated region (Soft & Hard).