Head of E-Commerce Operations

Job Description

• Develop the operating plan and establish procedures for maintaining high standards of operations to ensure that products conform to customer and quality standards.
• Review performance against operating plans and standards; provides reports on interpretation of results and approves changes in direction of plans.
• Formulate and recommend policies and programs that guide the organization in maintaining and improving its competitive position and the profitability of the distribution facility.
• Identify, recommend and implement changes to improve productivity and reduce cost.
• Direct the establishment, implementation and maintenance of production standards.
• Drive a culture that emphasizes a "People First" environment, open communication, empowerment, recognition and workplace safety.
• Understand profit and loss, accounting functions and the relationship of operational activities and decisions.
• Negotiate agreements with vendors and collaboration partners.
• Partner with Human Resources to deploy leadership development opportunities, building a diverse workforce, and introduction of change management concepts to build an engaged workforce.
• Manage the day to day e-commerce fulfilment operations including last mile.
• Manage 3P delivery service providers.
• Develop the ecommerce operations in compliance with policies established by company
• Contribute to the internal communication of the company strategy and objectives.
• Create Cost per delivery awareness amongst the team and continuously working towards reducing it.
• Assist with the implementation of the performance management process by setting objectives, monitoring performance, and provide constructive feedback and provide inputs to senior management
• Ensure the implementation of MAF Retail’s corporate policies and relevant procedures
• Ensure alignment of procedures in accordance with the Delegation of Authority (DOA)
• Assist in monitoring allocated budget to ensure compliance and highlight possible issues
• Develop and implement on the job-training for the team
• Provide inputs for the development of annual manpower plan
• Provide mentorship for the purpose of developing a continuous talent pipeline for key roles
• Provide inputs on training needs and coordinate with the HC department to ensure facilitation of training requirements
• Develop and implement on the job-training for the team
• To anticipate the capacity requirements (materials, assets, human).
• Manage customer service function with in the store.
• To ensure there would be no interruption happening in offline store operation
• Provide inputs on the preparation of budget when necessary
• Provide inputs on cost reduction measures