Job Description
• Taking bookings and cancellations, usually by phone, email or in person and recording the information on computer
• Guest checking in and checking out, allocating rooms and handing over keys
• Answering questions about hotel facilities and about local transport, places of interest and entertainment
• Dealing with special requests, such as room service, taxi bookings or wake-up calls
• Passing on messages to guests and taking mail for posting
• Passing on any guests' problems to the appropriate member of staff
• Answering the phone, operating the switchboard and dealing with the email and mail
• Checking out guests, adding up their bills and taking their credit, debit card or cash payments.
• Able to work in shifts.
Probation Period: 2 months
