NOC Engineer

Mabna Telecom- Gostaresh Ertebat-e Mabna PJS tehran

Posted 5 years ago

Job

Company

Salary

Applicant Insights

Job Description

-Register, Track, Categorize and Prioritize incidents, service requests and change requests (CR) 7*24
-Dealing with incoming faults in a professional, courteous manner over the phone, ticketing system and via email and other communicative tools
-Screen alarms and events from a centralized location in a daily and nightly program
-Monitor all the network by accessible monitoring systems to investigate any fault or problems of unusual traffic in case of attacks
-Analyze the problems, implement the troubleshooting, incident reaction on the system and communicate with support and back-office engineers to meet SLAs
-Take overall responsibility for the following of incident resolution End-2-End and request fulfilment
-Escalating to other internal and external teams in case of breaching
-Proactively follow-ups faults through their entire lifecycle from the first point of contact through to resolution

Requirements

-B.S. or higher degree in IT, Software Eng. or other related fields -Minimum 2 year of relevant experience -Practical knowledge of the IT Monitoring, Ticketing & generally NOC concepts and operations is a key value and big advantage -Past experience working with any Monitoring tools the area of IT , Monitoring tools such as Cacti, PRTG, Zabbix, Observium -Basic knowledge of CCNA, TCP/IP, Routing & Switching , and WAN Network Protocols -Ability to create reports and documents -Soft Skills and Personality traits: Teamwork, Adaptability, Communication skills -Ideal Age Range: 24 - 30

Employment Type