Technical Support - Mashhad

Dadeh Pardazi Amoot Mashhad

Posted 5 years ago

Job

Company

Salary

Applicant Insights

Job Description

- Reinstall the software on the server or client computer in case of failure after initial installation
- Perform the desired settings of the customer in the software according to the new needs created for him
- Attend internal support group meetings to further coordinate with team members
- Educate customers on how to use the software, obtain reports and how to deal with possible errors
- Participate in specialized training classes to improve your knowledge and skills
- Provide periodic reports to the support manager
- Knowledge and skills required by software support expert
- Interest in computer and information technology
- Adequate mastery of working with computers and related software

Requirements

- Committed and responsible - Ability to come up with creative ideas - Ability to solve problems and make quick decisions - Creative and analytical thinking - Familiarity with SQL software - Familiar with customer satisfaction techniques and CRM standards - Familiar with negotiation skills - Fluent in ICDL - Has teamwork skills - Has high responsibility and flexibility - Preferably with work experience in the call and support center - Strong public relations and excellent articulation - Experience building operations and software support - Care and attention to detail - Problem solving ability - Ability to make timely and correct decisions - Teaching skills to others - Proper communication skills

Employment Type