Help Desk and Support

Tejarat Iran Mall (IMCC) Tehran

Posted 5 years ago

Job

Company

Salary

Applicant Insights

Job Description

- Provide help desk support and resolve problems of end users
- Troubleshooting network, hardware and software issues
- Monitor and manage server and network resources
- Document network support activities and prepare related reports
- Develop new strategies and IT procedures to increase efficiency, enhance workflow and improve user’s satisfaction

Requirements

- University Qualifications: BSc in Computer, IT or related field - Other certifications obtained: MSCE, CCNA - Nature and length of previous experience: 2 year’s experience as IT Help Desk or similar positions - Soft Skills and Personality traits: Teamwork, Self-motivated - The capacity of team work - Good communication skills - Proven work experience as a help desk and technical support - Familiar with troubleshooting of hardware - Experience with installing and configuring and maintaining windows server, (10, 8, 7) - High skill and experience in Network+, A+ (necessary) - Proven your knowledge with MCSE certificate (A+, Network+) - Windows server and active directory (nice to have)

Employment Type