Help Desk and Support

Tejarat Iran Mall (IMCC) Tehran

Posted 5 years ago

Job

Company

Salary

Applicant Insights

Job Description

- Provide help desk support and resolve problems of end users.
- Troubleshooting network, hardware and software issues.
- Monitor and manage server and network resources.
- Document network support activities and prepare related reports.
- Develop new strategies and IT procedures to increase efficiency, enhance workflow and improve user’s satisfaction

Requirements

- University Qualifications: BSc in Computer, IT or related field. - Other certifications obtained: MSCE, CCNA. - Nature and length of previous experience: 2 year’s experience as IT HelpDesk or similar positions. - Soft Skills and Personality traits: Teamwork, Self-motivated -The capacity of team work -Good communication skills -Proven work experience as a help desk and technical support -Familiar with troubleshooting of hardware -Experience with installing and configuring and maintaining windows server, (10, 8, 7) -High skill and experience in Network+, A+ (necessary) -Proven your knowledge with MCSE certificate (A+,Network+) -Windows server and active directory (nice to have)

Employment Type