Customer Service Manager

Job Description

DrDr is an innovative, online, and digital healthcare platform owned by Lyan Capital group, which provides smart and simple solutions for both patients and healthcare professionals and offers a complete range of services for both patients and practitioners.
For Practitioners: Dr. Dr offers a scheduling and management system, helps them to improve their quality of life at work, and offers a new experience to their patients.
For Patients: DrDr offers patients more transparent access to healthcare and a full range of online services to manage their health via the website and the app: from finding nearby healthcare professionals to 24/7 online appointment booking and management, and phone consultation.
To achieve more, we need an experienced and professional Customer Service Manager to help the growth of the business:

Job Description
- Ensuring proper customer segmentation
- Manage customer needs and ensure their satisfaction
- Creating special ideas in order to create distinctive solutions
- Apply specific and customized behaviors to strategic customers
- Develop programs to attract, retain and expand customer relationships
- Being responsible for performance management (e.g. setting objectives and reviewing KPIs)
- Establish regular and organized communication and establish a stable and long-term relationship with customers