International Express Courier Company(TNT) for joining to our team looking to a Customer Service Manager with a high team Spirit, accurate and capable in customer relations, if you have these characteristics and looking for improvement send us your resumes. Job description: - Leading, controlling, managing and training customer service team - Develop programs to attract, retain and expend customer relationships. - Creating special ideas in orders to create distinctive solutions - Apply specific and customized behaviors to strategic customer - Follow up and solve customer problems and requests to get results - Establish regular and organized communication and establish a stable and long-term relationship with customer - Manage customer needs and ensure their satisfaction - Update export regulations and provide instructions to other units - Monitoring and reviewing the process of sending shipments
Requirements
- Professional computer and MS office skills
- Fluent in English
- Energetic, innovative and customer oriented
- Strong expression skills and the power to convince the customer
- Familiarity with aviation rules
- University qualification
*Work experience in the field of transportation and postal companies is an advantage*
