Customer Service Manager

DaliranPars Brokerage Tehran

Posted 5 years ago

Job

Company

Salary

Applicant Insights

Job Description

- Generally expanding customer lifetime value
- Working with data to define different cash back campaigns in order to increase the cross service transactions and loyalty
- Data driven analysis in order to design a point base and level base loyalty club system then analysis the performance
- Consistently giving new ideas, implement them, then analysis based on the data and optimize the current process
- Cooperation with commercial in order to translate business requirements into cashback campaigns and loyalty program processes
- Ensuring proper customer segmentation
- Manage customer needs and ensure their satisfaction
- Creating special ideas in order to create distinctive solutions
- Apply specific and customized behaviors to strategic customers
- Develop programs to attract, retain and expand customer relationships
- Being responsible for performance management (e.g. setting objectives and reviewing KPIs)
- Establish regular and organized communication and establish a stable and long-term relationship with customers

Requirements

- 2+ years of customer services experience - Strong analytical skills - Ability to work with data and making data oriented decision - Good knowledge of Excel - A commitment to learning, passionate to learn consistently and improve their skills, both hard and soft - Willing to contribute new ideas and articulate them to a variety of stakeholders and not just execute on existing ones - Good communication and negotiation skill - Good knowledge of English - Experience in project management or Club Management is advantage - Experience in Iranian stock market - Experience in the CRM systems

Employment Type