Job Description

o Support the CHRO in the creation of the Human Resources strategy
o Set a clear direction for HR Operations, enabling delivery of the HR shared services plans and projects
o Develop and maintain effective internal relationships with key stakeholders
o Set objectives for the HR shared services team and track progress
o Understand the unique roles and responsibilities, strategic goals, and business plans of each division in order to provide a proactive HR service.
o Continually review the service provided ensuring it meets the needs of users.
o Manage department expenditure within agreed budget.
o Lead HR shared services projects and plans revisions
o Implement functional HRMS and internal databases across all departments
o Review and update employment contracts and agreements
o Provide onsite support in country with large employee populations
o Handle country-specific issues around employee engagement, labor relations and employee relations
o Local rollout of new/annual HR programs (in conjunction with HRBP) Focus on service delivery directly to employees and managers
o Handle transactional activities and inquiries by phone and email
o Manage outsourced vendors
o Administration of payroll, benefits administration, welfare
o Responsible for administration processes, and Office supply, maintenance and management
o Ensure trends and experience are used to inform future resource allocation and that resources are balanced across all areas.
o Ensure implementation of effective HR communication and develop opportunities for involvement and participation
o Track key HR metrics like cost per hire and retention rates
o Manage internal communication projects
o Ensure compliance with country-specific employment and other related legislation

Requirements

o Work experience as a Head of HR Operations, HR Manager or similar role o Experience with Human Resources Information Systems including payroll tools o Good knowledge of labor legislation o Leadership abilities o BSc in Human Resources Management or similar field o Demonstrated professional HR experience o Proven track record in developing and delivering a people strategy o Up to date knowledge of employment law and modern HR practices o Excellent communication and relationship building skills at all levels o Ability to think and plan operationally and strategically o Communicate sensitively and effectively both verbally and in writing with a wide range of people o Leadership skills and ability to empower, motivate and to create a positive, inclusive team. o Financial and budgetary management with the ability to understand, manage and interpret budgetary and other financial information. o Personal resilience and an ability to cope with ambiguity, uncertainty, pressure from others. o Demonstrated knowledge and application of the computer and computer software, especially Microsoft Office and the Internet. o Ability to travel on an ad hoc basis

Employment Type

  • Full Time

Seniority

Details

Employment type

  • Full Time

Seniority

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