o Support the CHRO in the creation of the Human Resources strategy o Set a clear direction for HR Operations, enabling delivery of the HR shared services plans and projects o Develop and maintain effective internal relationships with key stakeholders o Set objectives for the HR shared services team and track progress o Understand the unique roles and responsibilities, strategic goals, and business plans of each division in order to provide a proactive HR service. o Continually review the service provided ensuring it meets the needs of users. o Manage department expenditure within agreed budget. o Lead HR shared services projects and plans revisions o Implement functional HRMS and internal databases across all departments o Review and update employment contracts and agreements o Provide onsite support in country with large employee populations o Handle country-specific issues around employee engagement, labor relations and employee relations o Local rollout of new/annual HR programs (in conjunction with HRBP) Focus on service delivery directly to employees and managers o Handle transactional activities and inquiries by phone and email o Manage outsourced vendors o Administration of payroll, benefits administration, welfare o Responsible for administration processes, and Office supply, maintenance and management o Ensure trends and experience are used to inform future resource allocation and that resources are balanced across all areas. o Ensure implementation of effective HR communication and develop opportunities for involvement and participation o Track key HR metrics like cost per hire and retention rates o Manage internal communication projects o Ensure compliance with country-specific employment and other related legislation
Requirements
o Work experience as a Head of HR Operations, HR Manager or similar role
o Experience with Human Resources Information Systems including payroll tools
o Good knowledge of labor legislation
o Leadership abilities
o BSc in Human Resources Management or similar field
o Demonstrated professional HR experience
o Proven track record in developing and delivering a people strategy
o Up to date knowledge of employment law and modern HR practices
o Excellent communication and relationship building skills at all levels
o Ability to think and plan operationally and strategically
o Communicate sensitively and effectively both verbally and in writing with a wide range of people
o Leadership skills and ability to empower, motivate and to create a positive, inclusive team.
o Financial and budgetary management with the ability to understand, manage and interpret budgetary and other financial information.
o Personal resilience and an ability to cope with ambiguity, uncertainty, pressure from others.
o Demonstrated knowledge and application of the computer and computer software, especially Microsoft Office and the Internet.
o Ability to travel on an ad hoc basis