- Software and hardware support for users - Tracking, routing, and redirecting problems to correct resources - Providing the first-level contact and convey resolutions to user issues - Network maintenance - WordPress Website Support
Requirements
- Excellent network, windows, and troubleshooting skills
- Excellent knowledge of hardware, website, and WordPress support
- Conversant with Microsoft Office and Excel
- Interested in learning and self-study
- Advanced troubleshooting and multi-tasking skills